G2 Review Collection + Delighted Integration
- Streamline the feedback collection experience
- Collect authentic and verified reviews from users while they are active
- Build a well-rounded, up-to-date, and representative G2 Profile
This integration is available to G2 customers who are also Premium Delighted customers at no additional charge.
How it Works
Capture G2 Reviews immediately following Delighted surveys. Remove the need for your customers to have a G2 account in order to leave a review, reducing drop-off rates between Delighted survey completion and G2 Review submission.
Automatically solicit and collect G2 Reviews when customers complete Delighted surveys.
Automatically solicit and collect G2 Reviews when customers complete Delighted surveys.
- Receive a custom G2 API token in my.G2 to activate the integration in Delighted.
- Enable your custom "Thank You" page message that links to a G2 Review form.
- Without any UX changes, customers answer Delighted surveys as usual.
- Customers are prompted to leave a G2 Review from the Delighted “Thank You" page.
- With no log in requirement and a shortened review form, customers leave you a G2 review.
- Review submissions are verified by G2 and posted to your G2 Profile.
Media
Business Impact
Generate more reviews
Drive review recency, buyer trust, and a representative view of your customer feedback on your G2 Profile. Build engagement-based triggers to prompt your Delighted + G2 forms in perfect timing, without interrupting the customer experience.Â
Collect more authentic reviews
Collect high-quality and detailed reviews from customers while they're engaged with your product. Soliciting G2 Reviews from active users will capture candid, on-the-spot customer sentiment driven by the experience that matters most: using your product.Â
Throttle prompts and create engagement-based triggers
Throttling allows you to set a limit on the number of prompts shown to the same individual in a set time period. Control your survey frequency and set it to trigger after certain engagement activities, to ensure a positive customer experience and capture insights at the right time. Â
Level up your review collection arsenal
Add Delighted + G2 to your review collection toolkit. Either set it and forget it, or enable it based on your strategic review generation goals. Utilizing more review collection methods will not only improve the quality and quantity of your G2 Reviews, but also put you in a better position with the G2 Grid algorithm.
Next Steps
Already a G2 customer?
To activate this integration, Log in to my.G2 > Integrations Hub > Delighted to get started.
Not a G2 customer yet?
Talk to a rep today to get access to this integration.
Not a Delighted customer yet?
Get in touch with someone at Delighted to schedule a demo. Â
Resources
About the Partner
Details
Year Founded:
2013
HQ Location:
Palo Alto, CA