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G2 Review Collection + Medallia Integration


  • Collect the authentic customer reviews you need
  • Use the Customer Experience tool you already have
  • Analyze results and optimize your feedback loop

This integration is available to G2 customers who are also Medallia customers.

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How it Works

The G2 + Medallia integration collects organic, authentic, and comprehensive G2 reviews in-app from your most engaged customers. Reduce friction and increase review volume without requiring your customers to create a G2 account or login. 

  1. Build a workflow trigger in Medallia to ask customers to leave a G2 Review.
  2. While users are in your app, prompt and securely collect customer feedback without sharing customer PII. 
  3. Without having to leave your app, customers complete the review.
  4. G2 will approve and publish new reviews to your G2 Profile.
  5. Analyze your new stream of collected feedback to make product and experience improvements.

Explore the Integration Guide or activate this integration in my.G2.


Business Impact

Generate more G2 Reviews

After setting up the integration, the rest is hands-off, always-on review collection. Prompting every customer in your app experience increases organic, authentic, and comprehensive G2 Reviews.

Capture valuable customer sentiment

By capturing G2 Reviews from users while they’re in-app, you will capture candid, on-the-spot customer sentiment without soliciting or sharing any of their information with G2.

Improve product insights

G2 Reviews capture customer feedback at every stage of the product experience, so you can adjust your roadmap accordingly. 

Maintain survey strategy

The G2 Review request and form will populate at the end of every Medallia survey experience, so as not to compromise your existing feedback collection strategy. 

Next Steps

Already a G2 customer?

Activate this integration: log in to my.G2 > Integrations Hub > Medallia.

Not a G2 customer yet?

Talk to a rep today to get access to this integration.

Not a Medallia customer yet?

Get in touch with someone at Medallia to schedule a demo. 


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